Tech Stack

Description

As a Customer Experience Associate, you will conduct high-volume outreach to new and existing members via phone, text, and email to increase enrollment and program completion. You'll help aging adults access personalized online workouts while achieving key performance metrics like completing 100 outbound calls daily and maintaining a 92%+ customer satisfaction score.

Requirements

• 1-3 years experience as inside sales rep, call center CSR, or health coach
• Effective communication and empathetic listening
• Experience with CRM and customer service tools (e.g., Insightly, HubSpot)
• Strong organization and attention to detail
• Critical thinking and quick learner

Responsibilities

• Conduct outreach via phone, text, and email daily
• Complete 100 outbound calls per day
• Enroll 25% or more of connected leads
• Ensure 25%+ of connected members take a class within 1 week of engagement
• Maintain 92% or higher customer satisfaction score