💼 About This Role

You'll serve as the first point of contact for students, faculty, and staff needing technical support, troubleshooting software, hardware, and network issues. You'll play a critical role in ensuring a seamless user experience while expanding your technical skills in a collaborative environment.

🎯 What You'll Do

• Serve as primary point of contact for IT Help Desk Tier 1 support
• Troubleshoot and resolve issues like password resets and account management
• Create accurate and detailed tickets based on every customer encounter
• Collaborate with IT staff to resolve and manage unresolved tickets

📋 Requirements

• High school diploma or equivalent
• 1+ year experience supporting PC hardware, software, and peripherals
• Written and spoken Spanish and English fluency

✨ Nice to Have

• Professional IT certifications such as CompTIA A+, Network+
• Associate's or bachelor's degree in computer science or related field
• 2-5 years of related desktop experience

🎁 Benefits & Perks

• 🏖️ Remote work
• 💰 Competitive compensation
• 📈 Opportunity to expand technical skills
• 🤝 Collaborative support environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Phone Screen· 30 min
3. 3Technical Interview· 1 hour
4. 4Offer· 1 week