🛠 Tech Stack

💼 About This Role

You'll lead the global Customer Success Enablement Strategy for D2L's cloud learning platform. You'll oversee onboarding, productivity, and training to drive customer outcomes. This role requires 25% travel.

🎯 What You'll Do

• Design and deliver competency-based enablement programs
• Own and evolve Customer Success onboarding program
• Develop readiness programs for new product launches
• Facilitate virtual and in-person enablement events

📋 Requirements

• 5+ years in enablement strategies in fast-paced environment
• Strong business acumen aligning enablement to retention and growth goals
• Proven project management skills scoping, planning, and measuring programs
• Excellent verbal and written communication and facilitation skills

✨ Nice to Have

• Experience with virtual learning environments and LMS
• Understanding of AI tools for Customer Success

🎁 Benefits & Perks

• 🌍 Travel opportunities (25% within North America)
• 📚 Continuous learning and professional development
• 🏢 Remote-friendly flexible work environment
• 💻 Modern tech stack and tools
• 🎓 Education reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min