💼 About This Role

You'll manage enterprise customer accounts at RightShip, the world's largest maritime due diligence organization. You'll drive value realization, engagement, and retention for high-touch strategic accounts across the product suite. This role offers the chance to work at the intersection of maritime safety and technology.

🎯 What You'll Do

• Coordinate onboarding and training for new customers
• Monitor account health and identify risks to retention
• Act as the voice of the customer to Product and Sales teams
• Facilitate timely contract renewals and identify growth opportunities

📋 Requirements

• 3-5 years of customer success or account management experience
• Experience managing enterprise accounts in a B2B SaaS environment
• Proven ability to track and analyze customer usage metrics
• Strong stakeholder relationship management skills

✨ Nice to Have

• Experience in maritime or logistics industry
• Familiarity with data analytics or scoring systems
• Certification in Customer Success (e.g., CCSM)

🎁 Benefits & Perks

• 💰 Competitive base salary with annual incentive scheme
• 🏖️ Healthy Living Allowance for wellbeing activities
• 📈 Professional development and career growth support
• 🌍 Equal opportunity employer with diverse teams

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 minutes
2. 2Hiring manager interview· 60 minutes
3. 3Technical or case interview· 60 minutes