🛠 Tech Stack

💼 About This Role

You'll be part of Maze, a leading user research platform trusted by Uber, Amazon, and Atlassian, driving value for a portfolio of strategic customers. Your core impact is ensuring customer adoption and revenue retention through trusted relationships and strategic guidance. This role offers the chance to shape the future of a Series B company scaling rapidly.

🎯 What You'll Do

• Build deep relationships with strategic customer accounts
• Drive product adoption and identify growth opportunities
• Conduct regular business reviews to articulate ROI
• Proactively solve challenges to ensure client success

📋 Requirements

• Minimum 5 years in customer success or strategic account management at a SaaS B2B company
• Proven executive presence engaging C-level stakeholders
• Strong analytical mindset to derive insights from customer data
• Experience with CS platforms like Gainsight, Salesforce, or Catalyst

✨ Nice to Have

• Certification in UX research (e.g., Google Coursera)
• Experience with user research methodologies and driving strategy

🎁 Benefits & Perks

• 💰 Competitive compensation with equity and commission
• 🏖️ Flexible remote work within US/Canada EST/CST
• 🌍 Global remote workforce with inclusive culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min