🛠 Tech Stack

💼 About This Role

You'll partner with ecommerce brands to drive adoption of Gorgias' AI-powered platform and ensure long-term success. You'll manage a portfolio of 70-80 customers, helping them optimize support operations and implement automation workflows. Join us to shape the future of conversational commerce.

🎯 What You'll Do

• Manage a portfolio of ~70-80 ecommerce customers
• Drive adoption of Gorgias features including AI and automation
• Analyze support workflows and recommend improvements
• Monitor account health and identify churn risks

📋 Requirements

• 3+ years in Customer Success or Account Management
• Experience managing multiple customers in a SaaS environment
• Strong communicator for structured customer conversations
• Comfortable balancing strategic conversations with hands-on execution

✨ Nice to Have

• Experience with ecommerce brands or support operations
• Passionate about AI in customer support

🎁 Benefits & Perks

• 🏖️ Flexible PTO

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min

[email protected]