🛠 Tech Stack

💼 About This Role

You'll evaluate customer interactions across multiple lines of business to ensure quality and compliance standards. Your core impact is supporting quality performance metrics and providing constructive feedback for process improvement. This hybrid role offers opportunities to develop skills for advanced quality and analytical positions.

🎯 What You'll Do

• Monitor and evaluate customer interactions for quality compliance.
• Complete evaluations to support quality performance metrics.
• Provide feedback on trends and areas of opportunity.
• Contribute to continuous improvement of quality guidelines.

📋 Requirements

• 2 years experience in call center quality or related role.
• Proficiency in Microsoft Excel or Google Sheets.
• Strong attention to detail and critical thinking skills.
• Ability to manage time effectively in a fast-paced environment.

✨ Nice to Have

• Experience with AI model training initiatives.
• Background in compliance or quality assurance.

🎁 Benefits & Perks

• 🏖️ Flexible time off and paid parental leave.
• 💰 401(k) with 5% company match.
• 🏥 Comprehensive health coverage and wellness allowance.
• 📚 Udemy access for professional growth.
• 🐾 Pet insurance and other perks.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Skills Assessment· 60 min