Description

Lead a global renewals team within Customer Success, owning the renewal process from quote to signature, forecasting retention, and partnering with Sales and Customer Success leaders. Drive strategy, optimize processes, and identify growth opportunities at renewal.

Requirements

• Experience running a successful renewals management team
• Deep understanding of SaaS and Enterprise Sales business model
• Data-driven with dedication to process improvement
• 6+ years sales/renewals management experience
• 4+ years experience with subscription software

Responsibilities

• Manage a team of renewal specialists
• Lead vision and strategy of Global Renewals
• Manage operating procedures and iterate on processes
• Own renewal retention forecast and report to Chief Customer Officer
• Partner with Sales VPs and Customer Success Directors on escalated issues