🛠 Tech Stack

💼 About This Role

You'll join the Client Services Team to resolve account and technology issues via phone and email for a leading retail trading platform. Your core impact will be ensuring a world-class customer experience for over 2 million traders worldwide. This role stands out with opportunities to collaborate across teams and contribute to product improvement.

🎯 What You'll Do

• Resolve client support inquiries via phone and email
• Assist with account setup, technical support, and treasury issues
• Educate customers on NinjaTrader product features
• Collaborate with internal teams like Trade Desk and Compliance

📋 Requirements

• Strong computer skills and ability to learn complex systems
• Empathy and genuine care for customer issues
• Excellent written and verbal communication skills
• Tech-savvy with client troubleshooting abilities

✨ Nice to Have

• Written and spoken fluency in Spanish
• 1+ year customer service experience in high-volume tech company
• Experience with CRM and ticketing software

🎁 Benefits & Perks

• 🏖️ Generous PTO (18 days/year accrual)
• 💰 401k with 3.5% Company Match
• 🏥 Health, Vision, Dental Coverage
• 🍼 Paid Parental Bonding Leave
• 🛡️ Life and Disability Insurance

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 1 hour