💼 About This Role

You'll act as the primary escalation point for complex eCOA support issues, working with project teams to ensure successful clinical trial data collection. Your core impact will involve troubleshooting escalated issues, overseeing system maintenance, and implementing change controls. You'll also help improve processes and train new staff.

🎯 What You'll Do

• Escalate and resolve complex eCOA support issues.
• Oversee maintenance of eCOA systems and processes.
• Implement system change controls for eCOA bug fixes.
• Identify trends and root causes of recurring issues.

📋 Requirements

• Bachelor's degree or equivalent experience.
• 1+ years of eCOA/IRT or related field experience.
• Analytical thinking and troubleshooting skills.
• Communication and time management skills.

✨ Nice to Have

• Experience with clinical trial software.
• Familiarity with regulatory requirements.

🎁 Benefits & Perks

• 🏖️ Remote work flexibility
• 💰 Competitive salary
• 🏥 Health insurance
• 📚 Professional development

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min