🛠 Tech Stack

💼 About This Role

You'll lead a team ensuring SMB providers adopt and retain HHAeXchange homecare technology. Drive customer satisfaction through relationship management and strategic support. This hybrid role requires 3 days/week in Bloomington, MN.

🎯 What You'll Do

• Mentor and coach a team of customer success managers.
• Monitor customer health metrics and identify at-risk clients.
• Partner cross-functionally with product, marketing, and finance.
• Track team KPIs and implement improvement measures.

📋 Requirements

• 5+ years leadership experience in SaaS customer success.
• Experience with Salesforce and Gainsight.
• Proven ability to drive customer retention and team performance.