💼 About This Role

You'll architect service efficiency through high-level ticket auditing and strategic oversight, driving operational excellence by diagnosing systemic bottlenecks and optimizing workflows for a leading e-commerce company expanding in Taiwan.

🎯 What You'll Do

• Establish and oversee SLA performance governance frameworks.
• Validate precision and professional caliber of service interactions.
• Diagnose systemic bottlenecks and engineer scalable workflows.
• Optimize internal knowledge base for front-line teams.
• Lead audit of high-sensitivity cases for compliance.

📋 Requirements

• 2-3 years of experience in Customer Service or Support operations.
• Deep understanding of front-line service dynamics and customer pain points.

✨ Nice to Have

• Experience in Quality Assurance (QA).
• Highly adaptive to fast-paced environments with ability to independently acquire new knowledge.

📨 Hiring Process

Estimated timeline: 3-5 weeks

1. 1Application Review· 1 week
2. 2Phone Interview· 30 min
3. 3Onsite (or Virtual Onsite) Interview· 2 hours
4. 4Offer· 1 week