💼 About This Role

You'll own the company's brand voice and verbal identity, setting standards and enabling teams to communicate consistently. Your work will shape go-to-market strategy and transform how people understand modern customer service. This role offers the chance to build on a foundation created with a leading US branding agency.

🎯 What You'll Do

• Develop and maintain brand voice, tone, and verbal guidelines.
• Create communication frameworks for marketing, product, and corporate content.
• Build processes and tools to operationalize the brand at scale.
• Review and provide feedback on high-impact communication assets.

📋 Requirements

• Content writing background with brand or editorial experience.
• Ability to lead through influence and collaborate across teams.
• Detail-oriented with strong editorial judgment.
• Native US English speaker.

✨ Nice to Have

• Experience with go-to-market strategy.
• Familiarity with customer service or SaaS industries.

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 📈 Equity options
• 🏢 Hybrid work model
• 🧑‍💻 Learning budget
• 🏥 Health insurance