💼 About This Role

You'll define the customer's experience through service, focus, and participation in a veterinary emergency hospital. You'll oversee communications, resolve concerns, and create personalized, memorable experiences for pet owners. This role offers flexible part-time scheduling and growth opportunities.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee customer communications and route urgent medical calls
• Deliver personalized experiences and find ways to say 'yes'
• Process payments accurately and protect financial information

📋 Requirements

• 2+ years of experience in a customer service role
• Advanced proficiency in computer programs and practice management software
• Highly organized with strong attention to detail
• Ability to work nights, weekends, and holidays

✨ Nice to Have

• High emotional intelligence
• Problem-solving skills and innovation focus
• Adaptability in high-stakes environments

🎁 Benefits & Perks

• 💰 Competitive pay $20-$25 per hour
• 📚 Unlimited CE + travel stipend up to $1,000/year
• ⏰ Flexible work schedules
• 🩺 Comfy scrubs and VEG swag
• 🍕 Food in the fridge