Tech Stack

Description

You will own the integration architecture and build the connective tissue that feeds Gladly's AI, enabling it to access context and take action across customer systems. You'll work hands-on with product, design, and customers to ship features fast and mentor senior engineers.

Requirements

• 8+ years full-stack engineering with large-scale product shipping
• Proven Staff or Principal-level ownership of domains end to end
• Daily hands-on use of AI coding tools (Copilot, Cursor, Claude, etc.)
• Track record of turning ambiguous ideas into shipped product, especially 0-to-1
• Deep experience or strong willingness to learn TypeScript, React, Go, and PostgreSQL

Responsibilities

• Own the integration architecture and set technical direction for external systems connecting to Gladly's AI
• Build solutions that expand what the AI can see and do across customer tech stacks
• Partner with product and design on how integrations should feel for customers
• Ship features from idea to production with direct customer input
• Mentor senior engineers and raise the technical bar of the team