💼 About This Role

You'll guide new customers through a seamless onboarding journey for a complex SaaS platform, ensuring successful adoption and value realization. You'll act as a trusted partner, translating business needs into system configurations and collaborating with cross-functional teams. This role is fully remote within Australia.

🎯 What You'll Do

• Lead end-to-end customer onboarding and implementation processes
• Conduct platform walkthroughs and guide customers through setup and configuration
• Manage customer data migration processes ensuring accuracy and completeness
• Log and track customer needs and issues using internal CRM systems

📋 Requirements

• 1–2 years of experience in customer onboarding or customer-facing roles
• Strong project management and organizational skills with ability to manage multiple customers
• Ability to quickly learn and explain SaaS platforms
• Experience working with stakeholders across different levels, including senior decision-makers

✨ Nice to Have

• Experience with data migration processes
• Bachelor's degree preferred
• Familiarity with CRM systems

🎁 Benefits & Perks

• 💼 Competitive base salary aligned with experience
• 🏖️ Full remote work flexibility
• 🏥 Comprehensive health coverage including medical, dental, vision
• 🧠 Mental health support and counseling services
• 📚 Learning and development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Behavioral Interview· 60 min