🛠 Tech Stack

💼 About This Role

You'll design and implement scalable Salesforce Service Cloud and Chat solutions for a global client base. You'll collaborate with stakeholders to deliver best-in-class customer service experiences while owning technical delivery and advisory. This role stands out for its blend of deep technical expertise and strategic client guidance.

🎯 What You'll Do

• Design scalable Salesforce Service Cloud and Chat solutions including omni-channel and case management
• Customize and integrate using Apex, LWC, and platform tools
• Advise stakeholders on best practices for chat workflows and agent enablement
• Enable DevOps with Copado for version control and automated deployments

📋 Requirements

• Proven experience implementing Salesforce Service Cloud and Chat solutions across commercial and consumer contexts
• Strong understanding of CRM processes, omni-channel case routing, and chat deflection strategies
• Hands-on experience with Copado or equivalent Salesforce DevOps platforms
• Salesforce Certifications (Service Cloud Consultant, Omni-Channel Supervisor, Chat Specialist) strongly preferred

✨ Nice to Have

• Experience with Agentforce, Data Cloud, and other advanced Salesforce products
• Familiarity with large-scale Salesforce migrations and multi-cloud integrations
• Ability to work effectively with onshore and offshore teams

🎁 Benefits & Perks

• 🌐 Work from home - fully remote
• 📘 Training and certifications support
• 🌍 Global exposure with 9,000+ experts worldwide
• 🏢 Innovation labs and modern tech stack

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min