💼 About This Role

You'll join Torq's Field Engineering team to ensure customer success with the AI SOC platform. You'll support automation journeys, resolve technical needs, and influence product roadmap. This hybrid role requires 2-3 days per week in our Providence, RI office.

🎯 What You'll Do

• Engage with customers to ensure success in their automation journey.
• Support customers with technical needs and queries.
• Represent Torq at events and conferences.
• Influence product features and roadmap based on customer needs.

📋 Requirements

• Experience in security, automation, scripting, and API knowledge.
• Ability to deliver world-class support and training experience.
• Excellent English proficiency.
• Experience in operations, cloud service environments, or professional services.

✨ Nice to Have

• Customer service oriented with 'can do' attitude.
• Ability to adapt in a fast-paced environment.