Description

You'll serve as a trusted advisor to enterprise customers, owning the relationship from onboarding through long-term value realization. Partner with Sales to build credibility, drive alignment, and ensure customers achieve tangible value from CockroachDB while managing risks and identifying expansion opportunities.

Requirements

• 6-8 years of Customer Success experience with enterprise accounts
• Strong program management skills
• Ability to develop deep product knowledge and understand database technologies
• Excellent communication and stakeholder management skills
• Based in London, UK

Responsibilities

• Own 8-12 strategic accounts end to end (onboarding, adoption, health, risk, renewals, expansion)
• Define and execute Customer Success Plans aligned to business objectives and time-to-value
• Lead Executive Business Reviews with senior and C-level stakeholders
• Coordinate with Engineering, Product, Support, and Professional Services to remove blockers
• Proactively identify and partner with Sales on expansion opportunities to grow ARR