💼 About This Role

You'll be the first point of contact for customers, providing accurate information on scientific and environmental products. Your work will ensure timely resolution of inquiries and support compliance with quality standards.

🎯 What You'll Do

• Serve as first point of contact for customer inquiries via phone, email, and portals
• Assist customers with order processing, documentation, and account support
• Log, track, and resolve customer issues in a timely manner
• Maintain accurate records within CRM systems

📋 Requirements

• Interest in science or environmental-related field
• Strong communication skills
• Foundational understanding of scientific or environmental concepts
• Ability to work onsite in Homestead, FL

✨ Nice to Have

• Previous customer service experience
• Familiarity with CRM software