Tech Stack

Description

As a Customer Success Manager at Klaviyo, you will serve as the trusted advisor for ~40 customers, developing tailored success plans to drive platform adoption and achieve their business goals. You'll work cross-functionally to provide strategic guidance and tactical support, helping customers scale their businesses using Klaviyo's marketing solutions.

Requirements

• 2+ years customer success experience with multi-stakeholder relationship management
• Experience explaining software features to achieve goals
• Creative problem-solving skills for customers
• Experience in marketing or advising on marketing strategy
• Comfortable discussing renewals, upgrades, and cancellations

Responsibilities

• Act as trusted advisor for ~40 customers
• Develop tailored success plans to drive platform adoption and achieve goals
• Identify and recommend additional Klaviyo products to increase revenue
• Proactively review customer performance and resolve issues
• Work cross-functionally with Onboarding, Customer Growth, and internal teams