💼 About This Role

You'll define the customer experience at a veterinary emergency hospital, ensuring warmth and professionalism in every interaction. Your core impact is delivering personalized, memorable experiences that put pets and customers first. This role stands out for its focus on creative problem-solving and opportunities for career growth.

🎯 What You'll Do

• Greet customers with warmth in person, phone, or online
• Oversee all customer communications and route urgent calls
• Deliver personalized experiences and resolve concerns empathetically
• Process payments and follow up after visits

📋 Requirements

• 2+ years of customer service experience
• Advanced proficiency in computer programs and practice management software
• Strong communication skills to interact positively
• Availability for nights, weekends, and holidays

✨ Nice to Have

• Experience in veterinary or healthcare settings
• Multilingual abilities
• Previous role in a fast-paced environment

🎁 Benefits & Perks

• 💰 Competitive compensation $18-$24/hr
• 📅 Flexible work schedules to support work-life balance
• 👕 Comfy scrubs and cool VEG swag
• 🍕 Food in the fridge for when you're hungry

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application review· 1-2 weeks
2. 2Phone screen· 30 min
3. 3In-person interview· 1 hour