💼 About This Role

You'll lead the Customer Experience Coordinator team at Veterinary Emergency Group, mentoring and inspiring them to deliver outstanding care. Your role drives customer satisfaction by analyzing feedback and coordinating with hospital teams. This position offers leadership growth in a fast-paced ER environment.

🎯 What You'll Do

• Collect and assess customer experience data to identify trends.
• Lead the CEC team through scheduling, training, and mentoring.
• Oversee daily operations like reports, invoices, and online reputation.
• Greet customers and monitor hospital flow to reduce bottlenecks.

📋 Requirements

• 2+ years of customer service experience
• 1+ year of mentoring or managing others
• Advanced knowledge of computer programs and practice software
• Availability to work nights, weekends, and holidays

✨ Nice to Have

• High emotional intelligence
• Analytical skills for metrics
• Adaptability to high-stakes environments

🎁 Benefits & Perks

• 💰 Competitive compensation including base and 401K match
• 🏥 Health and wellness benefits starting day one
• 📚 $2,500/year travel stipend for CE for full-time credentialed
• 👶 Paid parental leave up to 12 weeks at 100% salary
• 🕒 Flexible work schedules