Tech Stack

Description

In this role, you will build and manage strategic relationships with technical partners in the hotel sector, focusing on API integrations and driving business growth. You'll act as a subject matter expert for connectivity, collaborate cross-functionally, and use data to identify opportunities.

Requirements

• 10+ years of experience in a Connectivity or Technical Partner Manager role.
• 5+ years experience in a direct partner facing commercial account management role focused on strategic, complex, and high-value technical partnerships.
• Strong understanding of hospitality/travel software.
• Proficiency in SQL, Sumo Logic, and Excel.
• Solid technical troubleshooting skills.
• Excellent communication and presentation abilities, with confidence in engaging stakeholders up to the C-level across multiple channels including in-person presentation skills.
• Effective time management and ability to prioritize in a fast-paced environment.
• Strong quantitative skills with a proven ability to leverage data in decision-making.
• Adaptability to shifting priorities, projects, and deadlines.
• Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus.
• Ability to speak Japanese is required.

Responsibilities

• Drive measurable business impact by managing stakeholders to achieve sales goals, including creating joint go-to-market strategies and expanding partner-driven revenue.
• Act as a subject matter expert for connectivity, providing technical support, troubleshooting API integrations, and ensuring technical alignment between partners and internal systems.
• Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support.
• Use data to identify strategic opportunities and drive sales growth.
• Collaborate cross-functionally with Product, Engineering, Enterprise Accounts and Field Operations teams to align partner initiatives.
• Educate clients on product updates and share partner feedback with internal stakeholders.
• Implement and oversee effective troubleshooting processes, escalating as needed.
• Identify patterns in data and feedback to improve services and products.
• Support the team to define and execute the global connectivity roadmap and standards for the Hotels supply team.
• Contribute to the development of technical communication materials such as policies, procedures, and presentations.