1h ago
Associate Director, Care Support US Operations
New York City
full-timedirector Hybridmental healthcare
Description
In this hybrid New York City role, you will lead the US Care Support team, championing a high-performing culture and overseeing complex workflows like Core, Member Benefits, and Medical Records. You'll act as a strategic architect, shifting the team toward high-complexity service lines while balancing operational rigor with team well-being.
Requirements
- 7+ years in operations or service delivery leadership in fast-paced environments
- 2+ years managing managers with proven ability to build resilient teams
- Track record of leading through change with transparency and heart
Responsibilities
- Own domestic SLAs with accountability and mentorship
- Lead shift toward high-performance culture through clarity and purpose
- Reallocate capacity toward high-complexity issues
- Partner with BPO Operations for collaborative knowledge transfer
- Design engagement strategies to celebrate wins and foster purpose
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