💼 About This Role

You'll lead customer experience optimisation projects for global brands like Coca-Cola and Ford. Your work will drive digital transformation across eCommerce touchpoints, blending strategy with design-thinking.

🎯 What You'll Do

• Plan and deliver CX optimisation projects across digital and physical touchpoints
• Facilitate design-thinking workshops for clients
• Develop CX frameworks like journey mapping and blueprinting
• Contribute to go-to-market strategies and new business pitches

📋 Requirements

• Experience delivering CX consultancy for eCommerce
• Leadership of CX engagements and workshops
• Strategic development of CX propositions and frameworks
• Understanding of research methodologies and data integration

✨ Nice to Have

• Experience in employee experience (EX) initiatives
• Knowledge of eCommerce technology platforms

🎁 Benefits & Perks

• 🎯 Discretionary bonus scheme
• 🏥 Medical insurance and life assurance
• 🏖️ Holiday buy/sell and family friendly policies
• 📚 Training opportunities and career development

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Case study presentation· 60 min