Tech Stack

Description

In this role, you will define and execute the global strategy for process excellence, training, knowledge management, and localization to enable Affirm's international operations to scale efficiently and compliantly. You will lead cross-functional initiatives, optimize workflows, and design learning programs to accelerate performance across geographies and languages.

Requirements

• 6+ years experience in process excellence, operations enablement, knowledge management, training leadership, or localization strategy
• Proven track record of setting strategy and delivering measurable impact across efficiency, compliance, and customer experience
• Expertise in Lean Six Sigma, project/program management, and change management (Black Belt, PMP, or Prosci preferred)
• Experience scaling knowledge management, training, and localization systems (Salesforce, Confluence, LMS, AI tools)
• Strong background in regulated industries (fintech or consumer lending preferred)

Responsibilities

• Define and execute global strategy for process excellence, training, and knowledge management infused with localization needs
• Drive enterprise-wide process improvements using Lean Six Sigma and change management
• Architect and evolve knowledge ecosystem including SOPs, job aids, and AI-enabled tools
• Oversee end-to-end design and delivery of training programs (onboarding, continuous learning, product rollouts)
• Lead localization strategy ensuring content is culturally and linguistically adapted for global markets