💼 About This Role

You'll define the customer experience at a veterinary emergency hospital, ensuring warm and personalized interactions. Your impact will be creating a seamless, compassionate journey for pet owners during stressful emergencies. You'll work in a supportive environment with opportunities for growth.

🎯 What You'll Do

• Greet customers warmly in person, over phone, or online.
• Oversee customer communications and route urgent medical calls.
• Deliver personalized experiences and resolve concerns quickly.
• Process payments accurately and protect financial information.

📋 Requirements

• 2+ years experience in customer service role.
• Advanced proficiency in computer programs and practice management software.
• Strong communication skills.
• Ability to multitask and thrive amid chaos.

✨ Nice to Have

• Experience in veterinary or healthcare setting.
• Knowledge of financial options and end-of-life decisions.
• High emotional intelligence.

🎁 Benefits & Perks

• 💰 Competitive compensation
• 📅 Flexible work schedules
• 👩‍⚕️ Generous employee referral program
• 🎁 Comfy scrubs, VEG swag, food in fridge

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Phone Screen· 15 min
2. 2In-Person Interview· 45 min
3. 3Offer· 1 day