11h ago
Manager, Member Experience Strategy
New York, NY, United States
$117.6k-$154.3k / year
full-timemid Hybridhealthcare
๐ Tech Stack
๐ผ About This Role
You'll lead cross-functional initiatives to improve member experience at Oscar Health, a tech-driven health insurance company. Your work will directly shape how members interact with our platform and services. Data-driven analysis and strategic thinking are key to driving impactful outcomes.
๐ฏ What You'll Do
- Manage cross-functional implementations from planning to completion
- Evaluate departmental performance using data and metrics
- Monitor and report on key project and departmental metrics
- Collaborate with stakeholders for change management and risk mitigation
๐ Requirements
- 4+ years in business operations, strategy, or consulting
- 3+ years in project/program delivery
- Experience using data and metrics to drive improvements
- Experience executing enterprise-wide initiatives
โจ Nice to Have
- Experience in fast-paced operations environment
- Master's Degree
- Healthcare experience
- 1+ years in SQL
๐ Benefits & Perks
- ๐๏ธ Unlimited PTO
- ๐ฐ Annual performance bonuses
- ๐ฅ Medical, dental, and vision benefits
- ๐ถ Paid parental leave
- ๐ฆ 401(k) plan participation
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Panel Interviewยท 60 min
0 0 0