🛠 Tech Stack

💼 About This Role

You'll respond to trouble tickets and provide desktop support for internal and remote staff at a growing benefits technology company. You'll solve hardware, software, and network issues while learning from a talented IT team.

🎯 What You'll Do

• Respond to submitted trouble tickets and resolve or escalate issues
• Image, update, and encrypt desktop PCs and laptops
• Inventory and check out IT equipment
• Provide desktop support for internal and remote staff

📋 Requirements

• At least 6 months of help desk experience
• Knowledge of Microsoft or Mac desktop environments
• Experience with Windows Active Directory
• Proficiency with Microsoft Office products

✨ Nice to Have

• Multi-tasking and prioritization skills in a fast-paced environment
• Strong written and verbal communication skills
• Ability to run diagnostic programs to resolve problems

🎁 Benefits & Perks

• 🏖️ Comprehensive benefits package (detailed in guide)
• 💻 Opportunity to learn new technologies
• 👥 Supportive team environment
• 📈 Career growth potential

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Screen· 30 min
3. 3On-site Interview· 1 hour