Tech Stack

Description

As a Customer Success Manager for Smartly's GSA team, you'll take ownership of global customers from day one, acting as a strategic and operational partner to drive long-term success and satisfaction. You'll manage relationships, drive platform adoption, and collaborate cross-functionally to solve challenges and improve customer outcomes.

Requirements

• 3-5+ years digital marketing experience in SaaS, MarTech, or AdTech
• Experience managing a portfolio of accounts and driving measurable outcomes
• Deep understanding of paid social, Google, and digital advertising ecosystem
• Strong communication and stakeholder management skills
• Hybrid work from NYC office 3 days a week

Responsibilities

• Manage and grow a book of business across key digital platforms
• Build trust-based relationships with client and partner stakeholders
• Guide Smartly adoption to improve client stickiness and performance
• Drive strategic alignment by translating customer goals into platform outcomes
• Partner cross-functionally to solve customer challenges and improve product