3h ago
Call Center Customer Service Agent
Madison, WI
$36.4k+ / year
part-timejuniorretail
💼 About This Role
You will support lead generation by processing submitted leads, verifying homeowner information, and confirming advisor availability. You'll work across all Mad City markets to help homeowners start their remodeling journey. No call center experience required—we'll teach you the skills for a fast-paced team environment.
🎯 What You'll Do
- Manage appointments from face-to-face sources in CRM
- Document call attempts with dispositions and notes
- Handle inbound calls and place outbound calls to leads
📋 Requirements
- Strong communication skills
- Outgoing personality and goal-driven energy
- Reliability and consistent attendance
- Ability to multitask and navigate computer applications
✨ Nice to Have
- Call center experience
- Sales or lead generation background
🎁 Benefits & Perks
- 🏖️ Generous PTO + paid holidays
- 💰 Uncapped earning potential ($50k-$70k/yr)
- 🏥 Medical, dental, vision, life, disability insurance
- 👶 Paid parental leave
- 🏆 Rapid advancement within 6 months
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