Description

You will lead a team of customer support agents to ensure best-in-class user experiences, develop service strategies, and collaborate with product teams on user feedback.

Requirements

• Dynamic and open-minded mindset
• Proactive in driving improvements
• Experienced in leading teams
• Strong problem-solving and hands-on approach
• Fluency in English and Spanish

Responsibilities

• Lead and develop customer support agents
• Develop and execute service and recovery strategies
• Gather user feedback and provide insights to product team
• Formulate service and productivity strategies
• Drive process improvements and challenge status quo