💼 About This Role

You'll lead a team of Technical Account Managers and manage key customer engagements for Benchling's AI platform for biotech R&D. Your core impact is setting delivery quality standards and serving as the senior escalation point. This role shapes the Optimization Services offerings as the company grows.

🎯 What You'll Do

• Coach and develop a team of 3-6 Technical Account Managers.
• Serve as escalation point for project issues and own team outcomes.
• Set delivery quality standards and lead process improvements.
• Own OS team metrics and surface voice-of-customer insights.
• Evolve OS offerings and support commercial scoping processes.

📋 Requirements

• 3+ years of hands-on Benchling product experience in a post-sales technical role.
• Experience across multiple customer segments (startups, enterprise) and solution areas.
• Strong written and verbal communication skills across levels.
• Track record of mentoring and coaching peers toward deeper expertise.

✨ Nice to Have

• Previous formal management or team lead experience.
• Experience supporting Benchling sales processes (scoping, SOW).
• Leadership role on a significant customer project or internal cross-functional work.

🎁 Benefits & Perks

• 💰 Competitive compensation ($145,930 – $190,670) plus equity.
• 🏥 Healthcare coverage (medical, dental, vision).
• 🏖️ Flexible PTO.
• 📈 Career development opportunities.
• 🏢 Hybrid work model with in-office collaboration 3 days/week.