💼 About This Role

You'll manage a team of Customer Success Managers and drive customer adoption and value realization across enterprise clients. You'll shape customer relationships and ensure success while collaborating with cross-functional teams to deliver measurable business outcomes.

🎯 What You'll Do

• Manage, coach, and develop a team of Customer Success Managers.
• Oversee customer engagement across onboarding, adoption, and renewals.
• Own customer health, adoption, and retention outcomes.
• Act as escalation point for key and at-risk customers.

📋 Requirements

• 8+ years experience in Customer Success, Consulting, or SaaS roles.
• 3+ years managing customer-facing teams in enterprise environments.
• Understanding of customer adoption and lifecycle management.
• Experience engaging with senior customer stakeholders.

✨ Nice to Have

• Bachelor's degree or equivalent experience.
• Strong operational discipline.
• Ability to coach teams to drive measurable outcomes.

🎁 Benefits & Perks

• 🏥 Comprehensive healthcare coverage for you and your family.
• 🏖️ Flexible paid time off and generous caregiver and parental leaves.
• 📈 401k with company contributions.
• 🎓 Open mentoring program for professional growth.
• 💼 Life and disability insurance.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min