🛠 Tech Stack

💼 About This Role

You'll provide first-level technical support across Mac and Windows environments for a global live entertainment company. Your work ensures employees stay productive by resolving hardware, software, and network issues. This role offers hands-on experience with ServiceNow, Microsoft 365, and JAMF in a fast-paced setting.

🎯 What You'll Do

• Provide first-level support for laptops, apps, and network issues.
• Track and resolve requests using ServiceNow ticketing system.
• Deploy and configure laptops and peripherals for new hires.
• Assist with user account management in Microsoft 365.

📋 Requirements

• 1–2 years of related work experience.
• Basic familiarity with Microsoft Azure Active Directory.
• Basic understanding of networking concepts (IP, DNS, Wi-Fi).
• Experience troubleshooting macOS and Windows issues.

✨ Nice to Have

• BA/BS degree preferred.
• Knowledge of servers and system troubleshooting.
• Knowledge of the music industry.

🎁 Benefits & Perks

• 🏖️ Medical, Dental, Vision Insurance
• 💰 401k Plan with 3% employer match
• 🏝️ Paid holidays, vacation, and sick time
• 👶 Parental leave
• 🏥 Flexible spending & health savings accounts

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min