💼 About This Role

You'll handle inbound inquiries from small business customers via phone, email, and chat, supporting them on payroll, tax, benefits, compliance, and HR topics. This is a temporary contract with potential for full-time conversion. You'll be part of a supportive team that values empathy and problem-solving.

🎯 What You'll Do

• Manage inbound inquiries via phone, email, and chat
• Interface with customers on platform issues including compliance and HR
• Work through creative solutions to resolve customer issues
• Manage queue of open issues for timely resolution

📋 Requirements

• 5 years minimum professional experience in customer service
• Preferably in B2B SaaS environment
• Strong communication skills to simplify complex concepts

✨ Nice to Have

• Experience with HR or payroll software
• Knowledge of compliance and benefits administration

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 💼 Wellness program offerings
• 🏢 Company retreats

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min