🛠 Tech Stack

💼 About This Role

You'll create clear, user-focused documentation for a SaaS platform that helps food retailers optimize operations. Your work will improve product adoption and customer success by translating complex technical concepts into accessible content. You'll collaborate closely with product managers and engineers in a fast-paced environment.

🎯 What You'll Do

• Create and maintain customer-facing and internal documentation.
• Partner with SMEs, product managers, and developers to gather info.
• Manage multiple documentation projects and meet deadlines.
• Update existing documentation for accuracy and consistency.

📋 Requirements

• 2–5 years of experience in technical writing or related role.
• Bachelor's degree in English, Communications, or Technical Writing.
• Strong writing and editing skills with focus on clarity.
• Ability to understand complex technical concepts and explain clearly.

✨ Nice to Have

• Experience with grocery, retail, or warehousing technology.
• Experience documenting SaaS platforms or APIs.
• Familiarity with Zendesk, Confluence, Jira, Snagit, or AI tools.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical writing assessment· 1 hour
3. 3Hiring manager interview· 45 min