🛠 Tech Stack

💼 About This Role

You'll design and build scalable Salesforce solutions for contact center operations, integrating with platforms like TalkDesk and Genesys. You'll drive AI-enhanced automation and influence the Salesforce roadmap. This role offers the chance to work on advanced cloud and AI technologies with measurable business impact.

🎯 What You'll Do

• Design and implement scalable Salesforce solutions for contact center operations
• Build integrations with telephony and CCaaS platforms like TalkDesk and Genesys
• Develop automated workflows for call routing, scheduling, and quality assurance
• Leverage AI/ML for predictive routing and sentiment analysis

📋 Requirements

• 5+ years of hands-on Salesforce development using Apex and Lightning
• Salesforce Platform Developer I certification (II required)
• Experience integrating Salesforce with CCaaS platforms like TalkDesk or Genesys
• Strong expertise in Salesforce Service Cloud and Sales Cloud in contact centers

✨ Nice to Have

• Exposure to AI/ML integration in Salesforce
• Service Cloud Consultant certification
• Experience with CI/CD tools like Jenkins or GitHub

🎁 Benefits & Perks

• 💰 Competitive compensation aligned with experience
• 🏠 Remote-friendly work flexibility
• 🏥 Health insurance and wellness support
• 📚 Learning and certification opportunities
• 🚀 Career growth within enterprise systems

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min