🛠 Tech Stack

💼 About This Role

You'll lead strategic account programs for Postman's highest-priority customers, coordinating cross-functional delivery to drive adoption and revenue. You'll translate customer goals into actionable roadmaps and present measurable outcomes to executives. This role is ideal for a seasoned program leader who thrives in complex B2B SaaS environments.

🎯 What You'll Do

• Co-develop success plans with customers and Account Executives
• Track milestone progress and escalate blockers
• Lead executive business reviews with adoption metrics
• Build organizational maps and identify expansion opportunities

📋 Requirements

• 8+ years in program management or enterprise customer success in B2B SaaS
• Experience managing complex multi-stakeholder initiatives
• Executive-ready communication skills for senior stakeholders
• Experience in developer tooling or API platforms

✨ Nice to Have

• Exposure to customer health frameworks or NRR-driven strategies
• Bachelor's degree in Business, CS, or Engineering
• Consultancy or project management in digital transformation

🎁 Benefits & Perks

• 🏥 Full medical coverage
• 🏖️ Flexible PTO
• 💪 Wellness reimbursement
• 🍽️ Monthly lunch stipend
• 🤝 Donation-matching program

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Case Interview· 60 min