🛠 Tech Stack

💼 About This Role

You'll own a portfolio of SMB and Mid-Market hotel groups, guiding them to maximum value from the Mews platform. Your commercial instincts and relationship-driven approach will directly shape retention, growth, and payments adoption. This role offers a 20% commission on cross-sell and upsell opportunities.

🎯 What You'll Do

• Drive post-onboarding adoption, retention, and expansion across your portfolio
• Run strategic check-ins and Quarterly Business Reviews with stakeholders
• Identify and progress cross-sell and upsell opportunities
• Monitor account health and manage risks proactively

📋 Requirements

• 3-5 years in B2B SaaS Customer Success or Account Management
• Experience in a quota-carrying environment
• Bilingual fluency in Gujarati and English
• Experience managing an SMB or Mid-Market portfolio with retention accountability

✨ Nice to Have

• Prior relationships within the AAHOA member community
• Experience with Property Management Systems
• Background in hospitality or travel industry

🎁 Benefits & Perks

• 📈 20% commission on cross-sell and upsell
• 🏖️ Unlimited paid time off
• 👶 Best-in-class parental leave (6 months primary, 2 months secondary)
• 💰 Company share program participation
• 🏆 Best PMS of 2025 - award-winning platform

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring Manager interview· 45 min
3. 3Panel interview· 60 min