🛠 Tech Stack

💼 About This Role

You'll own AlertMedia's most complex high-value customer relationships, driving adoption and retention for strategic accounts with $1M+ ARR. You'll partner with cross-functional teams to ensure each customer achieves their goals and realizes maximum value from the platform.

🎯 What You'll Do

• Own success strategies for strategic accounts, including stakeholder mapping and value realization
• Act as voice of customer internally, influencing roadmap and go-to-market strategy
• Lead cross-functional account discussions coordinating Implementation, Support, Product, Sales
• Conduct effective business reviews highlighting realized value and new features

📋 Requirements

• 5+ years experience as a Customer Success Manager
• 3+ years supporting Enterprise customers with $1M+ ARR
• Proven ability to operate as trusted advisor to senior leaders
• Experience with Gainsight and Salesforce

✨ Nice to Have

• Experience with multi-national customers
• Desire to work with demanding enterprise clients

🎁 Benefits & Perks

• 💰 Competitive base salary + company-wide bonus
• 🏖️ Generous and flexible time off
• 🏥 100% paid Medical, Dental, Vision, Life Insurance
• 📈 401K with generous company match
• 🏆 Award-winning culture and career development

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Round with Leadership· 1 hour