🛠 Tech Stack

💼 About This Role

You'll lead the post-sale customer relationship for a global shipping platform, driving onboarding, retention, and expansion. You will build and scale a high-performing Customer Success function in India, ensuring every client realizes measurable value. This role reports directly to the Co-Founder.

🎯 What You'll Do

• Define and execute long-term Customer Success strategy aligned with OKRs
• Own commercial health metrics: NRR, Retention, Expansion, CSAT
• Build and manage structured onboarding program for fast time-to-value
• Manage executive-level relationships with key accounts

📋 Requirements

• 10+ years in customer-facing roles
• 3–5 years in senior Customer Success leadership
• Proven track record of owning NRR, retention, and expansion targets
• Experience with Gainsight, Salesforce, or similar CS platforms

✨ Nice to Have

• Exposure to managing global clients
• Experience leading multi-time zone teams
• AI-curious: exploring tooling for CS efficiency

🎁 Benefits & Perks

• 📈 Generous remuneration and stock units
• 🏥 Comprehensive health coverage
• 🏋️ Gym and wellness reimbursement
• 🍽️ Zomato digital meal credits and snacks
• 🌴 Work from Anywhere 4 weeks/year

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min