Tech Stack

Description

You will independently execute research projects end-to-end, translating business questions into actionable insights using qualitative and quantitative methods. Collaborate with stakeholders to deliver human stories and recommendations that delight customers.

Requirements

• Experience executing multiple research projects simultaneously with minimal oversight
• Comfort working across data types (qual, quant, secondary) and synthesizing into clear stories
• Strong analytical thinking and ability to translate findings into implications and recommendations
• Clear, concise communicator—able to present insights to non-research audiences
• Strong organizational skills and attention to detail
• Comfortable operating in a fast-moving, sometimes ambiguous environment
• 3-5 years of industry experience
• Bachelor’s degree or equivalent, ideally in business, marketing, social sciences, psychology or analytics/statistics

Responsibilities

• Independently execute research projects end-to-end
• Translate business questions into research objectives
• Design or customize questionnaires/discussion guides
• Manage vendors and internal partners through fieldwork
• Conduct analysis and synthesis across qualitative, quantitative, and secondary data
• Develop clear, decision-oriented insights and recommendations
• Apply strong judgment in balancing speed, depth, feasibility, and cost
• Ensure quality, rigor, and clarity across all deliverables
• Serve as the day-to-day research owner for assigned projects
• Proactively manage timelines, dependencies, and risks
• Communicate clearly with partners on status, tradeoffs, and implications
• Operate effectively within CR request intake, scoping, and prioritization processes
• Leverage existing research, products, and tools
• Contribute to shared learning by documenting work, sharing best practices
• Partner closely with Lead Researchers, Consultants, CX Measurement, and Research Operations