🛠 Tech Stack

💼 About This Role

You'll support end-users as part of a rapidly growing international SaaS company, handling tickets, troubleshooting hardware/software, and mentoring junior team members. Your work will ensure smooth IT operations for key business functions. This role stands out due to opportunities for project leadership and close collaboration with executive stakeholders.

🎯 What You'll Do

• Monitor and respond to IT support tickets
• Diagnose and resolve hardware, software, and network issues
• Provision and configure computer equipment and SaaS
• Mentor junior IT staff and assist with skill development

📋 Requirements

• Six years of senior IT support experience
• Degree in IT, Computing, or related field
• Experience supporting macOS and Windows users
• Experience with SaaS product administration (e.g., Zoom, Salesforce)

✨ Nice to Have

• Knowledge of ISO 27001 best practices
• Understanding of CIS principles
• Project management experience

🎁 Benefits & Perks

• 💻 Remote/hybrid flexibility
• 🏢 Fast-growing SaaS environment
• 📚 Professional development opportunities
• 🤝 Collaborative team culture
• 🎯 Work with executive stakeholders

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screening· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min