3h ago
Senior Customer Support Engineer II
Raleigh, North Carolina, USA
$104,000-$130,000 / year
full-timesenior Hybridsoftware
Tech Stack
Description
You will join Collibra's L3 Team to identify code defects in the software platform by investigating customer-reported problems, finding root causes, and applying workarounds. Collaborating with product engineering teams to understand functional requirements and improve observability through logging and monitoring enhancements.
Requirements
- 2+ years developing Java-based applications (Scala is a plus)
- 2+ years developing enterprise-grade Python applications leveraging APIs
- 2+ years experience with SQL data sources
- Knowledge of OO principles, Design Patterns, Test-Driven Development
- Experience maintaining software running in production
Responsibilities
- Analyze complex customer issues to determine root cause
- Improve observability by identifying logging and monitoring improvements
- Unblock customers using software
- Collaborate across Product Engineering teams to understand unclear functional requirements
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