🛠 Tech Stack

💼 About This Role

You'll build GenAI-powered backend systems for a support troubleshooting platform at Outreach. You'll implement AI tools to improve technical support efficiency and integrate disparate tools into a unified interface. This role is ideal for backend engineers with solid frontend instincts.

🎯 What You'll Do

• Design, build, and maintain backend services using Python
• Develop and evolve RESTful APIs consumed by frontend and internal tools
• Build data ingestion and processing pipelines for unstructured data
• Contribute to GenAI workflows such as retrieval, summarization, and reasoning

📋 Requirements

• 8–10+ years of backend software engineering experience
• Deep expertise in Python for production backend systems
• Experience building and consuming RESTful APIs
• Working experience with a modern frontend framework (React, Vue, or similar)

✨ Nice to Have

• Exposure to GenAI / LLM-based systems
• Experience handling unstructured data or search-driven interfaces
• Knowledge of authentication, authorization, and role-based access control

🎁 Benefits & Perks

• 💻 Remote work
• 🏢 Hyderabad office
• 🏖️ Unlimited PTO
• 🧑‍💻 Full-stack development

🚩 Heads Up

• Experience level requirement of 8-10+ years is typical for staff role, but title ambiguity may cause confusion
• Role mixes full-stack expectations with heavy backend focus, potential mismatch