🛠 Tech Stack

💼 About This Role

You'll lead Vetify supplier support operations across internal teams and BPO partners, ensuring a world-class experience. Your core impact will be driving automation and AI adoption to improve efficiency and supplier satisfaction. This role offers a chance to shape support strategy at a growing company.

🎯 What You'll Do

• Lead and oversee Vetify Supplier Support teams and BPO partners
• Optimize case management operations including routing and prioritization
• Drive adoption of automation and AI within support workflows
• Monitor and improve key metrics like CSAT, NPS, and SLA adherence

📋 Requirements

• 5+ years of experience managing a call center or support center
• Experience managing multi-site or BPO operations
• Strong working knowledge of support center operations (case management, SLAs)
• Proficiency with Salesforce Service Cloud or similar CRM

✨ Nice to Have

• Familiarity with automation and AI tools like chatbots
• Project management experience leading cross-functional initiatives

🎁 Benefits & Perks

• 🏖️ Hybrid schedule (Tues-Thur in office)
• 💼 Professional development opportunities
• 🏥 Health and wellness benefits
• 💰 Competitive compensation package

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min