🛠 Tech Stack

💼 About This Role

You'll be the primary point of contact for supporting Fortune 500 customers using Netskope's cloud security platform. Your work directly impacts enterprise network security every day. You'll collaborate with engineering and DevOps to solve complex issues.

🎯 What You'll Do

• Be primary point of contact for customer support and escalation cases
• Troubleshoot issues and find workarounds for customers
• Receive issues from customers and follow up with Engineering and DevOps
• Write technical notes, application notes, and knowledge base entries

📋 Requirements

• 5-8 years experience supporting large enterprise customers
• Strong TCP/IP knowledge
• Experience with network security technologies like Proxies, NG Firewalls, SSL/IPSec
• Expert in troubleshooting using tools like tcpdump and protocols TCP/IP, NTP, DNS

✨ Nice to Have

• Familiarity with DLP and Encryption gateways
• UNIX/Linux and Windows systems administration
• Active Directory/LDAP experience

🎁 Benefits & Perks

• 🏖️ Generous PTO
• 🏥 Comprehensive health plan
• 📈 Stock award program
• 💰 Bonus plan

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min