Description

You will guide new experts through the onboarding process, coordinate social media announcements, and nurture a vibrant community to drive engagement and referrals. Join a mission-driven team backed by top investors to build the go-to network for personal access to experts.

Requirements

• 2+ years of experience in community management, social media, or a customer success role, preferably within a tech or online platform environment.
• Exceptional interpersonal and communication skills, with a knack for building and maintaining relationships.
• Experience coordinating social media content and engagement strategies.
• Goal oriented with a track record of exceeding targets.
• Familiarity with CRM software and willingness to build processes.
• Strong problem-solving skills and the ability to think critically and creatively.
• High degree of adaptability.
• Ability to work in the office 3 days per week.

Responsibilities

• Guide new experts through the signup and onboarding process, ensuring profiles are complete and optimized for a successful launch.
• Coordinate with experts to develop and schedule social media announcements, and draft compelling social media assets to maximize engagement and visibility.
• Maintain and strengthen relationships with experts by encouraging additional social posts and nurturing a community of engagement.
• Identify opportunities for experts to refer other key individuals to the platform, supporting organic growth and quality referrals.